WE'RE HIRING: Director of Operations, Downtown Portland Clean & Safe

To apply, please submit a cover letter, resume and three professional references to [email protected].

DIRECTOR, OPERATIONS 

The Downtown Portland Clean & Safe district provides extraordinary essential services to the people, places and businesses within a core 213-block area of our unique city. Operating since 1988, the district is one of the oldest, largest and most successful enhanced service districts in the nation.

SUMMARY

The Downtown Portland Clean & Safe (DPS&S) Director of Operations will assist the Vice President with planning, initiating, coordinating, and implementing specific contracts, elements, programs, and activities found in the annual program of work necessary to achieve and maintain an attractive, clean, safe and inviting physical environment for the Downtown Portland Clean & Safe program.

ESSENTIAL FUNCTIONS

• Assists with the preparation and directs supervision of all aspects of contracts for cleaning and security in the Enhanced Service District (ESD).
• Maintains and monitors budgets for all Cleaning and Security programs to ensure appropriate expenditures and to prevent deficit spending.
• Provides leadership to plan, prioritize, assign, supervise and review the agreed upon services of contractors, staff, and interns involved in the Downtown Portland Clean & Safe Program.
• Participates in the selection of contractors, staff and interns.
• Provides and coordinates trainings for contractors, staff, and interns, as needed.
• Works with contractors, staff and interns to correct deficiencies and implement efficiency accountability procedures.
• Recommends and assists in the implementation of goals and objectives and establishes schedules and methods for service delivery.
• Develops ongoing recommendations for service delivery in the program area.
• Regularly travels the district to evaluate operations and activities of assigned contractors, staff and intern responsibilities, recommends improvements, modifications, staffing levels and prioritizations, and prepares reports or briefings on operations and activities. Ability to travel several hours a day through the streets of downtown Portland on foot and in a vehicle, and also at times on a bicycle.
• Responds to complaints and/or concerns voiced by downtown business owners and property owners about the appearance or function of public spaces in the downtown area.
• Acts as liaison to the city, county and other groups and organizations on homelessness and affordable housing issues, cleaning and security issues within the ESD.
• Designs and implements program studies, collects and analyzes data and prepares evaluation reports on the effectiveness of specific programs and service delivery systems, and prepares monthly and other reports, as requested.
• Maintains liaison and cooperative working relationships with various business and community groups, law enforcement and criminal justice agencies concerned with downtown cleaning, safety and community justice issues; and, attends forums, meetings and conferences.
• Answers questions and provides information to the public, responds to public complaints, and recommends corrective action, as necessary, to resolve complaints.
• Attends meetings including Central City Standing Committee, Public Safety Action Committee, Clean & Safe Board and Executive Committees, Downtown Security Providers Network, Central Precinct Problem Solving Group, and other meetings, as needed.
• Works collaboratively in a team environment with a spirit of cooperation.
• Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers and/or coworkers and including the ability to communicate effectively and remain calm and courteous under pressure.
• Other duties and projects, as assigned.

SUPERVISORY RESPONSIBILITIES

• In addition to the Downtown Portland Clean & Safe contractors, the director shall have direct supervisory responsibility over the Legal Assistant assigned to the Downtown Neighborhood District Attorney’s Office

MINIMUM QUALIFICATIONS

• Minimum of 3 years of demonstrated experience and success in sociology, psychology, criminal behavior, criminal justice, or related field is preferred. Undergraduate degree preferred.
• Must be familiar with the criminal justice system and city government, including organization, operation and procedures.
• Must be knowledgeable of livability issues affecting downtown Portland and have proven expertise in effective problem solving and strategy development skills.
• Must be aware of issues facing downtown businesses and the political climate associated with these issues.
• Must have a record of producing measurable results and a proven track record in managing, planning, and implementing numerous projects simultaneously from start to finish with very limited supervision.
• Proven experience in providing public presentations to small and large groups both in person and in a virtual setting. Comfort using Zoom, Teams, and other virtual platforms and software and the ability to conduct trainings and forums virtually and in person.
• Proven experience and strong desire to work with groups and individuals from diverse cultural and racial backgrounds while expanding the partnerships and collaborations in the community.
• Demonstrated knowledge and experience utilizing a host of computer software programs including: MS Office to include Word and Excel, web-based dashboard and data tools, and experience or willingness to learn a variety of mobile based data management software programs for vendor management and data collection and reporting.

SUCCESS FACTORS

• The Downtown Portland Clean & Safe Director of Operations must possess the skills to support certain efforts when working with organizations and key contacts to grow and expand the interests of the Downtown Clean & Safe.
• A strategic, energetic and proactive personal demeanor while functioning in independent situations.
• Experience and desire to continue an active role in DEI work with a heavy focus on instilling and supporting equity work with all current and future programming.
• Able to build and engage new stakeholder.
• Exemplify the organization’s core values, of collaboration, resiliency, integrity, transparency and equity.

WORKING CONDITIONS

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in a typical interior/office work environment, and also outside is a wide variety of weather conditions while walking and driving around the downtown area
• May have limited interaction with individuals experiencing mental health and/or addiction issues and may be exposed to confrontational individuals while performing some duties outside and at various locations downtown.
• The employee may be required to push, pull, lift, and/or carry up to 20 pounds. Occasionally that requirement may be higher.
• The noise level in the work environment is usually quiet and, at all times, is within safe OSHA decibel constraints.

In addition to office hours, this position may require work outside of the normal office atmosphere on a limited and seasonal basis when needed, including during the implementation and set-up for holiday promotions, events, conferences and conventions among other projects.

SALARY: $90,000 – $100,000

Downtown Portland Clean & Safe an affiliate of Portland Business Alliance is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, gender identity, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

The Portland Business Alliance (“Alliance”) serves as greater Portland’s Chamber of Commerce. Our mission is to create opportunity and advance well-being for all who live and work in the greater Portland and SW Washington region. Our vision is a healthy and resilient business ecosystem. We support access, opportunity, and advancement for all people. We recognize unfair bias and historic discrimination, and work to eliminate barriers. We embrace connectivity and work together respectfully to drive solutions. We meet setbacks with openness to listening, learning and adaptation. We give the honest answer. We do what we say we will. We are accessible, active, and visible to the community.